STORE POLICY

Image Disclaimer

Model pictures shown on the website are professionally shot and have been provided by the manufacturers. Model images are styled for to show full potential of the products. Personal results may vary.

 

Color Discrepancy

Color charts are provided by the manufactures and are for general reference only. Colors may vary depending on customer computer display, or browser settings. Hair Stop and Shop is not responsible for color suggestions made by any of our customer representatives in case of customer dissatisfaction.  For best results, visit a local Beauty Supply store to select wig/weaving colors.

 

Order Canceling/Modification

An order cannot be canceled/modified/changed provided the order has already been placed. If the customer no longer need/want the product, she/he can refuse the package on its delivery by mail carrier. Customer will be refunded for ordered items only. Orders cannot be canceled via email.

 

Out of stock/Back-order items

In case of Out-of-Stock situation, the customer will be notified via email. Customers may always choose to cancel and get refund for part or whole order that is not shipped on time. If an item is discontinued by the manufacturer or will be out of stock for more than 30 days, the rest of the order (if any) will be shipped and customer will be refunded for the unshipped item/s. Customers will be notified via email should any changes or refund has been processed for their order.

 

Sale Items

Clearance items are not eligible for Refund/Exchange. Any promotional discount codes do not apply for items on sale.

 

Changes to Terms of Use

Hair Stop and Shop reserves the right to make changes at any time to these Terms of Use. Customers are to review the Terms of Use periodically upon check out to be aware of any changes. Your continued use of hairstopandshop.com after any modifications indicates your acceptance of the modified Terms of Use.

 

Disclaimers and Limitation of Liability

By using the Hair Stop and Shop website, you agree that the use of the hairstopandshop.com is at your sole risk. The information, products, and materials contained or offered in this site are provided with no warranty. Hair Stop and Shop is not the manufacturer of the beauty and hair products it sells and does not accept any liability for the failure of products to meet any need of the user, or for any loss, damage or injury caused by such products. Issues with a product color/quality must be addressed to the manufacturing company directly.

 

Mail Theft Prevention

Customers will receive an email with the tracking information once the order has been shipped. It is the customer's responsibility to keep track of the package and receive it on the date of delivery.  Hair Stop and Shop is not responsible for the loss of the package that was confirmed as "delivered" by courier. If you don't have a secure place to receive packages, we recommend to do one of the followings to avoid being a victim of mail theft.

  • Have your deliveries sent to your work or leasing office.
  • Ship your package to a P.O. Box to have it secured at a USPS location.
  • Ship your package to your place of work. Usually, USPS/UPS workers deliver the package to your office or front desk.

 To request for signature requirement, please sent an email to shipping@hairstopandshop.com and/or cs@hairstopandshop.com. Signature confirmation fee may apply and will be requested via PayPal.

 

Online Payment Security

All credit card details given over the internet to Hair Stop and Shop site is encrypted using secure socket layer known as SSL. Secure Sockets Layer (SSL), is cryptographic protocol which is designed to provide communication security over the Internet. HairStopandShop.com is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud.

Customers' credit and debit card details are not saved on our data servers and therefore cannot be accessed. Nobody is able to obtain your credit or debit card details nor other information. No personal or financial details are left un-encrypted on a remote server, and such details are never sent by e-mail. Hair Stop and Shop will never ask you to provide your credit card information in e-mail message. If you receive such e-mail, do not respond, but report the problem immediately to order@hairstopandshop.com.

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