RETURN POLICY

We offer standard 30 Day Return Policy on all unused and new items. Please read DISCLAIMER section below for exceptions.

STEPS TO RETURN/EXCHANGE:

Step 1: Email your order/invoice number at returns@hairstopandshop.com to request a Return Form. You may request the form within 7 days of order delivery date.

Step 2: We will reply by sending you a Return Form which you would need to fill out and include together with items being returned. Now you can ship the item(s).

Note: When shipping the item(s), please use sturdy boxes. For damaged item(s) or packaging, we charge extra restocking fee up to 75%. Returned orders without the Return Slip will be refused and sent back.

Step 3: Send the return tracking information to returns@hairstopandshop.com to avoid delays in processing your refund/exchange/store credit.

Step 4: We will process your request and email you within 4-6 business days from the day the returned item/s are received at our office.

DISCLAIMER: Please read all information before starting a return.

- To return a product, all tags, inserts, advertisements, hair nets, clips, cardboard packaging, plastic and etc. must be intact. If part or any of above conditions are not met - return request will be denied and product will be sent back.

- Not eligible for returns: Odors of any kind e.g. smoke, perfume, sprays, and hair products.

- Unfortunately, due to hygiene concerns, we cannot accept returns of chemical items once they have been opened, particularly if they lack safety seals.

- All Returned items are subject to 15% restocking fee.

- If an item was initially shipped via Free Shipping offer and the reason for the return of that item is not our mistake, you will be reimbursed for the value of the item minus the cost of the shipping paid by Hair Stop and Shop

- Sale/Clearance/Specials are not eligible Return. (All items with clearance on product name is a final sale. No returns, no exchanges.)

- A refund minus the shipping fee will be issued for all Unclaimed, Return To Sender, Insufficient Address packages.

- Return shipping is your responsibility unless an error or manufacturer's defect is found with your order and confirmed by us.

- Cases such as hair texture, color or feel are not considered manufacturer's defects. Such case are processed by Standard Return Policy.

- In case of item defect or order error a shipping concession will be made after you contact returns department with order/item photos of defect/error. 

- Tracking is required for ALL returns to ensure the delivery to us.

- Refunds typically take 5 - 7 business days

- Returns Department can be reached via email only. Email address is returns@hairstopandshop.com.

WHY ARE HAIR PRODUCTS NON-RETURNABLE IF WORN?

Human hair/ Hair products are considered a hygienic product with strict shipping regulations. We take matters of hygiene and public safety seriously and do not allow worn or tampered items to be returned for the safety of all our customers. We are not alone – other hair suppliers do not allow returns of worn items for the same reasons.